Shipping & Returns Policy

Shipping & Returns Policy

Shipping and Returns Policy

Please allow 5 to 15 days to handcraft your basket to your specifications PRIOR to ground shipping. Baskets are shipped in the contiguous 48 states for free via UPS ground. If you need expedited delivery please call us at (603) 924-3861 to review your options.

You may return most new items within 30 days of delivery for a full refund*. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within three weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 Business Days), the time it takes us to process your return once we receive it (3 to 5 Business Days) and the time it take your bank to process the refund request, however, be aware that the credit card companies will take from 3 days to up to three weeks before you see it back on your credit card.

Should you wish to return product that is past the 30 days of delivery, we may offer a non-expiring store credit which will stay on your account until such time as you place your next order*.  Please call us if you need help placing your order to use the store credit.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

*Personalizations will not be credited unless it is determined that there was an error by Peterboro Basket Company or its assigns.